Shipping & Delivery

Shipping & Delivery Policy – Canada

At VIVIDSTORM CANADA, we are committed to delivering premium home theatre systems — including projectors, motorized screens, and laser TV cabinets — safely and efficiently to customers across Canada.

Projectors & Motorized Screens (Up to 120″) – Canada

For most major cities and metropolitan areas, delivery typically takes 2–9 business days from the date of dispatch.

Please note that delivery timelines may vary depending on customs clearance, local courier networks, and regional accessibility. For more accurate delivery estimates, kindly contact our sales team with your full delivery address.

Motorized Screens Over 120″ – Canada

Larger screens (above 120″) are not stocked locally and are shipped via sea freight from our international distribution facilities.

Estimated delivery time: approximately 6–8 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Motorized Laser TV Cabinets / Furniture / Theatre Fittings – Canada

All laser TV cabinets and related furniture items are custom-built to order and shipped via sea freight.

Estimated delivery time: approximately 8-10 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Fulfilment & Logistics

Orders are shipped through reputable logistics partners such as DHL, UPS, FedEx, or other freight carriers depending on the product size and delivery location.

For any shipping enquiries, estimated timelines, or region-specific cost details, please don’t hesitate to contact our sales or live support team. We are here to make your shopping experience smooth and hassle-free from purchase to installation.

*Note: Shipping and delivery services do not include the removal of packaging materials such as crates, pallets, or cardboard boxes, etc. For large items, including projector screens and cabinets, delivery is limited to kerbside, driveway, or ground-level entrance only.